3 Case-Studies 1. Design Thinking | BVG Study Case | “I didn't get a fine, but my bike did.” by X.iO | @ IronHack ux|ui “I didn't get a fine, but my bike did.” In the last few years, the user experience for the Berliner Verkehrsbetriebe [BVG] public transportation app has improved a lot. A couple of years ago, we would have to stand in line in the cold to purchase tickets for buses, trains, and subways because it was easier than purchasing online. Among many improvements, t